Privacy Policy

Personal Data Protection Policy

Toshiba Corporation ("Toshiba"), in accordance with its Basic Commitment and Standards of Conduct, engages in business activities that contribute to society, while endeavoring to earn the trust of all customers and meet the expectations of stakeholders.

Toshiba protects personal data obtained from its stakeholders in the course of business activities appropriately in accordance with the following Basic Policy, recognizing that personal data is an important asset of each stakeholder and also an important asset for Toshiba, leading to creation of new value.

1. Basic Policy

Toshiba strictly observes the Personal Data Protection Law and other relevant laws and regulations. Toshiba has established the Toshiba Personal Data Protection Program (the "Program"), which Toshiba carefully implements and maintains, while striving to continuously improve the personal data protection management system.
Toshiba has established a management framework for personal data protection and ensures that all officers and employees recognize the importance of the Program and comply with it.
Toshiba utilizes personal data within the scope of the intended use that is clearly communicated to customers. Toshiba does not disclose or provide personal data provided by customers to third parties except with the consent of the customer from whom the personal data was obtained or when there is a legitimate reason.
While maintaining the accuracy and up-to-dateness of personal data, Toshiba strives to prevent unauthorized access to personal data or the leakage, loss, or damage of personal data and continually enhances and remediates information security management.
Toshiba responds to inquiries from customers concerning personal data or requests from customers for disclosure of personal data sincerely and without delay.

Established: May 30, 2000
Revised: July 1, 2007

Atsutoshi Nishida
President and Chief Executive Officer
Toshiba Corporation

2. The Privacy Mark

In May 2000 Toshiba established the Toshiba Personal Data Protection Program in compliance with JIS Q15001 and in April 2001 acquired Privacy Mark certification from Japan Information Processing Development Corporation (JIPDEC). The Privacy Mark is awarded to companies that appropriately handle personal data.

Link to Japanese Page
Link to English Page

3. Intended Use of Personal Data

When Toshiba obtains personal data from customers, Toshiba clearly indicates in advance the purpose for which the personal data is intended to be used and uses the information within the scope of the stated purpose of use. When the need to use a customer's personal data for any purpose that goes beyond the stated purpose of use arises, Toshiba notifies the customer to that effect and obtains the customer’s consent before using the information for such purpose.
For more details, please refer to Intended Use of Personal Data.

4. Provision of Personal Data

(1)	Toshiba does not disclose customers' personal data to third parties except in the following cases.
	1)	When the customer has given a prior consent to the disclosure
	2)	When complying with laws and regulations
	3)	When disclosure is necessary for the protection of human life, human health or property and it is difficult to obtain the consent of the customer
	4)	When Toshiba consigns the handling of personal data to a third party within the scope necessary to achieve the purpose of use
	5)	When another entity succeeds to the business of Toshiba due to a merger, corporate separation, transfer of business or otherwise

(2)	Notwithstanding (1) above, when it is deemed that an inquiry from a customer concerning products, repairs, or service can be more appropriately dealt with by a Toshiba affiliate or distributor, we may provide the customer's name, address, telephone number and other information to the affiliate or distributor. In such case, the customer may request Toshiba to stop disclosing such information to such affiliate or distributor.

5. Procedures for Requests for Disclosure

Toshiba complies with the following requests from customers concerning the customer's personal data held by Toshiba : 1) Request for disclosure; 2) Request for notification of the intended purpose ; 3) Request for correction; 4) Request for addition; 5) Request for deletion; and 6) Request for cessation of use or cessation of disclosure to third parties.Please refer to Procedures concerning Requests for Disclosure for request forms and other details.

Please note that there is a fee charged for requests for disclosure and requests for notification of the intended use.

6. Inquiries Concerning Personal Data

(1)	Customers should direct inquiries concerning their personal data to the business group with which they have registered the information (in the case of a website, with the organization administering the site (Inquiry List).
(2)	Inquiries about the Personal Data Protection Policy in general or inquiries when the point of contact is unclear should be directed to the Personal Data Protection section.

7. Other Matters

(1)	This Personal Data Protection Policy applies to personal data held by Toshiba Corporation in Japan. The policy does not apply to Toshiba's affiliates in Japan or to overseas subsidiaries.
(2)	Please note that some services provided by Toshiba (including services offered on websites operated by Toshiba) may not be available if the customer does not provide personal data.
(3)	Children under 16 years should provide personal data only after obtaining the consent of a parent or guardian.
(4)	Toshiba may record telephone calls received at customer information centers and elsewhere to ensure that we listen attentively to comments or requests from customers.
(5)	Toshiba uses cookies and web beacons to provide better services on its websites. For details, please refer to Use of Cookies, Web Beacons and Other Technologies.
(6)	Toshiba disclaims any responsibility for the security of customers' personal data used on third parties' websites that are linked to Toshiba websites.
(7)	Toshiba provides information on important changes and notices on this page. Please refer to Information.
(8)	From time to time Toshiba may revise the Personal Data Protection Policy to better protect customers' personal data or to comply with changes in the applicable laws and regulations.