Toshiba Group's business activities involve relationships with diverse stakeholders. In order to put our corporate philosophy into practice and fulfill CSR, we make clear our responsibilities to our stakeholders, while soliciting their requests and opinions in various ways, contemplating and reflecting the outcome in management objectives.
Major Stakeholders, Toshiba Group's responsibilities and Major means of identifying stakeholders' views and requests
Toshiba Group has diverse customers, including individual and corporate customers, government and public bodies because of its wide range of products - home appliances, digital products, electronic devices and social infrastructure systems.
Major responsibilities
- Enhancement of customer satisfaction
- Providing safe products and services
- Creating environmentally conscious products and services
- Promoting universal design
- Excellent customer relations and
support
- Providing sufficient product information
- Good management of customer information
Major means of identifying stakeholders' views and requests
- Routine sales activities
- Call center (via phone, email, etc.)
- Monitoring system
- Customer satisfaction (CS) survey
Our shareholders number approx. 375,000. Regarding the composition of the shareholders of the 3.2 billion shares with voting rights issued and outstanding, financial institutions account for 43.0%, individuals and others 27.3%, and foreign corporations 24.6%. (as of March 31, 2008)
Major responsibilities
- Timely and appropriate disclosure
- Appropriate return of profits
- Maintenance and enhancement of corporate value
- Responding to Socially Responsible Investment (SRI)
Major means of identifying stakeholders' views and requests
- General Meeting of Shareholders
- Meetings with investors
- Questionnaire survey
- Investor Relations (IR) website
Toshiba is doing business with some 4,000 suppliers in Japan and 1,000 suppliers overseas. About 40% of the suppliers in Japan are subject to the Act against Delay in Payment of Subcontract Proceeds, Etc. to Subcontractors. (as of March 31, 2008)
Major responsibilities
- Fair trading
- Fair selection of suppliers
- Open trading opportunities
- Requesting cooperation with fulfillment of CSR
- Providing support for fulfillment of CSR
Major means of identifying stakeholders' views and requests
- Routine procurement activities
- Seminars on production overview
- CSR survey
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About 200,000 people work for Toshiba Group at 550 companies (as of March 31, 2008). The number of employees increased about 20,000 from the end of the previous year mainly owing to the increase in the number of consolidated subsidiaries.
Major responsibilities
- Respecting human rights and diversity
- Fair assessment and treatment
- Supporting diverse working styles
- Maintenance and enhancement of skills
and capabilities
- Optimizing human resources and
development
- Ensuring occupational health and safety and consideration of employees' health
Major means of identifying stakeholders' views and requests
- Employee awareness survey (TEAM Survey)
- Dialogues, information exchange meetings
Toshiba Group has major business sites in over 30 countries worldwide. We respect their ultures, histories, and customs in the course of our business operation.
Major responsibilities
- Respecting different customs and
cultures
- Considering the environmental impact
- Preventing accidents at sites
- Supporting neighboring communities
in case of a disaster
- Engaging in corporate citizenship activities in local communities
Major means of identifying stakeholders' views and requests
- Dialogues, information exchange meetings
- Factory visits
- Employees' participation in community activities
Toshiba Group operates worldwide. Governments and public bodies of many countries are also our customers.
Major responsibilities
- Compliance with laws and regulations
- Tax payment
- Cooperation with government policies
for improvement and solution of
social problems
Major means of identifying stakeholders' views and requests
- Dialogues and proposals via economic associations and industry associations
We develop collaborative partnerships with NPOs and NGOs in a wide range of fields, including the environment, human rights, and corporate citizenship, always endeavoring to engage in constructive dialogue with them.
Major responsibilities
- Collaboration and support for resolution
of diverse global issues
- Collaboration in the priority areas of corporate citizenship
Major means of identifying stakeholders' views and requests
- Dialogue through collaboration
- Exchange of views at stakeholder dialogues
