Targets and Results

Major Achievements in Fiscal 2007 and Targets & Plans for Fiscal 2008

The CSR Governance Committee chaired by the head of the CSR Division evaluates activity results for the year and deliberates on the action plans for the next year, which are the basis for Toshiba Group's CSR activities. Progress of each action plan is monitored and reported to the President quarterly. The CSR Governance Committee met on March 25, 2008, along with the President and other senior executives to evaluate progress against fiscal 2007 plans. Virtually all targets were achieved, including implementation of a range of compliance education and satisfying the statutory ratio requirements of employment of people with disabilities at all subject group companies in Japan.

Major Achievements in Fiscal 2007

• PDF version(PDF:1,387KB)(A Separate window opens)

Note)

Achievement level: Achieved, Partially achieved, No progress has been made

Items		Targets for fiscal 2007	Major achievements in fiscal 2007	Achievement levelNote
Management	Corporate Governance	Thoroughly install internal control systems throughout Toshiba Group and implement measures to ensure their operation	Performed assessment of effectiveness of entity-level controls
	Risk Management and Compliance	Reestablish the Group-wide systems and structures to ensure compliance in technology and production and in sales	Established systems and structures to ensure compliance covering the entire business fields through activities of the Technology & Production Compliance Committee and the Sales Compliance Committee
		Promote the Toshiba Group Standards of Conduct (SOC) education at group companies	Conducted e-learning at all group companies in Japan. Promoted education overseas
		Implement compliance education	Conducted education on sales compliance, National Contract Act in Japan, the Electrical Appliance and Material Safety Law, engineer ethics, etc.
Social Performance	Customers	Drive further the Toshiba Group CS survey, and implement CS enhancement measures based on the survey results	Conducted VOC (Voice Of Customer) surveys for corporate and individual customers and accelerated the PDCA cycle based on VOC
		Strengthen systems and structures for quality control and for responses to quality risks	Strengthened and promoted Toshiba Group's quality control structure. Proactively disclosed information on product safety incidents on the website in accordance with the Consumer Product Safety Law
		Broaden the scope of the call center customer satisfaction survey and strengthen customer support skills worldwide	Performed self-assessment of the quality of responses of call centers. Conducted telephone response skill education (in Japan and Southeast Asia)
		Increase and promote the development of universal design products	Increased and promoted the development of universal design products
		Revise user's manuals	Revised user's manuals through the project of the Digital AV Division
	Shareholders and Investors	Strengthen and enrich dissemination of information to shareholders	Conducted a questionnaire survey covering all shareholders of shares constituting at least one tradable unit and implemented the survey results in measures
	Employees	Promote Work Style Innovation	Implemented measures to enable employees to work efficiently according to priorities (published a handbook on the intranet and conducted skill education)
		Create a safe workplace environment	Toshiba Corp. and 31 group companies obtained OHSAS 18001 certification
		Support work-life balance	Revised maternity welfare and childcare support systems and introduced a framework for private consultations before and after maternity leave and other leaves
		Support female employees	Implemented training for career development of female managers, increased promotion opportunities for women, and held meetings with women managers
		Increase employment of non-Japanese citizens	Increased employment of non-Japanese citizens and held meetings with them
		Increase employment of people with disabilities	Satisfied the statutory ratio of employment of people with disabilities (1.8%) at all subject group companies in Japan and held meetings with employees with disabilities
		Provide greater work opportunities to elderly people	Provided elderly people with greater opportunities to work through the revision of the employment extension system
	Suppliers	Strengthen systems and structures to ensure compliance in procurement, including group companies.	Visited 161 group companies to inspect their compliance situations and to provide guidance
		Promote CSR of suppliers and conduct a CSR survey covering suppliers in China/Asia	Conducted Supplier CSR Survey (265 suppliers)
	Corporate Citizenship	Increase the number of corporate citizenship programs (from 944 in fiscal 2006 to 1,000)	Increased the number of programs to 1,115
		Promote 1.5 Million Tree-planting Project (accumulated number targeted at 300,000)	Accumulated number of trees planted reached 338,000
		Expand the scope of the financial support plan for employee volunteers engaged in social contribution activities from Toshiba Corp. to Toshiba Group	Expanded the scope as planned
Environmental Performance	Environmental Management System	Thoroughly implement the Environmental Vision 2010 and the Fourth Voluntary Plan	Achieved the overall eco-efficiency enhancement target (target: 1.63, result: 1.77) Extended the term of the Fourth Voluntary Plan until fiscal 2012
		Strengthen overseas management systems and structures (Strengthen the structure of corporate regional headquarters and review overseas audits)	Strengthened the structure of corporate regional headquarters (China/Asia) as planned Shifted overseas audits to a new audit method and fostered local auditors
	Environmentally Conscious Products and Services	Increase the ratio of Environmentally Conscious Products (ECPs) to net sales	Achieved the fiscal 2007 target of the Fourth Voluntary Plan (target: 30%, result: 31%)
		Thoroughly manage chemical substances contained in products	Achieved the fiscal 2007 target of the Fourth Voluntary Plan (target: 60%, result: 63%)
	Environmentally Conscious Production and Sales Processes	Continue implementation of measures to mitigate climate change	Achieved the fiscal 2007 target of the Fourth Voluntary Plan (achieved for CO2 emissions, emissions other than CO2, and CO2 emissions attributable to logistics)
		Expand the scope of recycling of end-of-use products	Achieved the fiscal 2007 target of the Fourth Voluntary Plan (target: 154%, result: 155%)
		Promote zero emissions at all sites	Achieved the fiscal 2007 target of the Fourth Voluntary Plan (target: ratio of sites achieving zero emissions: 46%, result: 48%)
		Reduce release of chemicals into water and air	Did not achieve the fiscal 2007 target of the Fourth Voluntary Plan (target: 23% reduction, result: 14% reduction)
	Environmental Communication	Strengthen dissemination of information via the environmental section of the website Continue environmental communication through mass media and participation in exhibitions	Provided information not included in the printed report and other regular information on the environmental section of the website
			Launched environmental corporate advertisement and held environmental exhibitions in Japan and overseas
Communication		Enhance the CSR report (in Japanese, English, and Chinese) as well as global websites	Issued CSR report in Japanese, English, and Chinese as planned and disseminated information on CSR websites for Asia, North America, and Europe